Frequently Asked Questions
Everything you need to know about bringing MASU quality into your home.
What is the standard shipping time for MASU furniture?
Most items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while larger furniture pieces may take 10-14 days for white-glove delivery.
Do you offer a warranty on your home products?
Yes, all MASU products come with a limited 1-year warranty covering manufacturing defects in materials and workmanship. This ensures your home investment is protected.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Sustainability is core to the MASU ethos. We prioritize FSC-certified woods, recycled textiles, and non-toxic finishes to ensure our products are safe for both your home and the environment.
Can I track my order after it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a convenient delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm for larger home purchases.